Interview Questions For Business Analyst In Healthcare

Besides dealing with the expected challenges that accompany any implementation, Epic systems analysts often have to manage a team of healthcare clinicians who just might be resistant to change. “The job’s a combination of technical and people skills,” says Jarrod Germano, Director of HCIsustain, a healthcare IT support services company. Working in a large hospital setting—where Epic is often found–means working with a diverse team of doctors, nurses and administrators to enable proper implementation, follow-up support and optimization.

Business Analyst Interview Questions Pdf
Interview Questions For Business Analyst In Healthcare Domain
Questions For Analyst Interview

Here we are listing few more important interview questions for recruiting health care business analyst / testers. What Is The Age Limit For A Member To Be Eligible For Medicare? Answer: Right now the age limit is 65 years and some discussions are going on to decrease the age limit. Health and Safety Interview Questions. Health care business analyst interview questions - Business Analysis and System Analysis Interview questions for Business Analysts and System Analysts.

If you’re interviewing for a job working with Epic, you’ll be asked a lot of questions about dealing with the time-sensitive nature of implementations and the people issues you’ll face. To get a better sense of a candidate’s technical skills, as well as their team-building savvy, Germano says interviewers commonly ask these questions.

Describe the build phase for an Epic project you’ve worked on.

What Most People Say: “During discovery, the physicians were resistant to meet with us to map out workflows and the build timeline, so the build phase took longer to complete than the established project timeline.”
What You Should Say: “Every physician adapts differently to these monster Epic implementations, and some were resistant to work with our build team. I learned to be patient and address every physician with a positive attitude. Helping them understand the important and positive results they are going to see is crucial to physician adoption of the EHR.”
Why You Should Say It: The hospital needs to know your ability to meet deadlines and this question is meant to help weed out people who can’t work in a fast-paced environment—even when they’re faced with resistance from clinicians. Be honest about the hurdles you’ve faced, and give the interviewer an understanding of why things went off course and what you did to fix it.

What are the challenges you’ve faced in previous Epic implementations?

What Most People Say: “I walked into a chaotic mess because the hospital was unorganized.”

What You Should Say: “I ensured that everyone on all of the application teams were on the same page and looking at the same timeframe as the Epic implementation timeline. You have a lot of different moving parts, but they have to all come together.”
Why You Should Say It: Epic is built to depend on itself. It’s reliant on other Epic modules and designed to be a single central database. You need to make sure everyone is on the same page shooting for the same end goal.

Talk about your ability to work in a team environment.

What Most People Say: “I have worked on many teams. I really enjoy being a team player.”
What You Should Say: “It’s so important to work in a team while implementing Epic. All of the modules affect each other, so working with all application team members is critical. I have experience working in teams of from two or three people all the way to 30+.”
Why You Should Say It: Most organizations are hiring because they want to have a “go-to” person the application teams can work with. Since efficient communication is critical for a successful Epic implementation, here’s your chance to demonstrate that you understand what makes for good team dynamics.

How do mentor and train employees in the hospital setting—people who’ve worked there for 10 or 15 years and who’ve probably never seen an Epic system before?

What Most People Say: “I engage with them on-site and am cautious when sharing my ideas and recommendations.”
What You Should Say: “It’s important to understand what they are already doing. The last thing anybody wants is for someone to come in and try to change their job. I do my homework on the organization, so I have a better understanding of the environment and culture.”
Why You Should Say It: It shows that you are ready to adopt the organizations workflows, language and goals, and really become an integrated part of its team.

Image: Kinga/Shutterstock.com

Preparing for the interview by examining the Business Analyst interview questions beforehand gives you a flavor of the type of questions that might be asked in a Business Analysis job interview, helps you understand what the interviewer would want to listen and prepares you in giving answers that are relevant based on your business analysis experience and skills.

In addition to the below Business Analyst Interview Questions, we have also consolidated several frequently asked questions in the Business Analysis interview process along with the exact answers that are expected to be given by a seasoned business analyst. To get Instant Access to all the 60+ interview questions (along with detailed answers), don’t forget to download the Free Business Analyst Interview Questions e-book and Resource Guide.

1.How do you define the role of a Business Analyst in an organization?

A business analyst is a liaison between different stakeholders in an organization. He acts as a bridge, a connector, and helps the complete project teamwork as a tightly integrated unit.

Since stakeholders belong to different domains (e.g., finance, business, marketing), a business analyst needs to be able to sort and balance the needs of these stakeholders while fulfilling the business objectives at the same time.

Here’s a detailed article elaborating the Job description of an IT Business Analyst

Interview Questions For Business Analyst In Healthcare

2.How do you define a requirement?

A requirement is a capability possessed by a solution to solve a problem or achieve an objective. Requirements are input to various stages of SDLC and must be appropriately documented and validated by the business users/stakeholders.

You can learn more about the requirements in thisGuide to Business Requirements

3.What is your requirement elicitation strategy?

The strategy used by a business analyst to draw out the project and product requirements depend upon a combination of factors like the business domain, organization’s processes and policies, and the skills of the analyst.

One can take advantage of direct collaboration with the client and have facilitated workshops, interviews, and observe the end-users. In conjunction, we can use techniques that provide us with more precise information like prototype and scenario building.

Related Article: Aware of these highly effective ‘Analysis Techniques’?

4. Could you describe the main qualities of a good requirement?

The golden rule to measure the quality of a good requirement is the ‘SMART’ rule. According to this rule, a requirement should be:

Specific: The requirement should be specific so that it could be properly documented

Measurable: We should be able to measure the success criteria of the requirement by different parameters

Attainable: The requirement should be possible to attain with the given resources

Relevant: The requirement should be in line with the project’s business case

Time-bound: The requirement should be posted in time i.e., early in the project lifecycle.

5. When do you know that you have gathered all the requirements?

Once the requirements are gathered, they are validated by the business users/client. It is only after the approval of the business users; the requirements are considered to be completed. Additionally, it should be validated:

They are elicited from all the stakeholders from all the critical stakeholders of the project.
They align with the project’s business case.
When they could be done with the resources available i.e. attainable.
When the stakeholders of the project are in consensus with the elicited requirements.

All the requirements which pass the above four criteria are considered to be formal and final. These requirements are then documented and become a part of the project scope.

6. Describe a typical day of your Business Analyst job?

Interviewers often ask this question to ascertain your work experience, how you handle multiple things and your perception of the job.

It would help if you stressed upon depicting that there is no typical day for a BA and how varied your work is throughout the day. Show your rich experience by explaining how you respond to the emails, meeting with the subject matter experts, clarification of the business flow to the technical team, discussion with the project manager over the project status, preparation, and review of functional documents.

To get an idea of how you should effectively portray your typical day, read our post on A typical Day of a Business Analyst

7.What are the documents that you have prepared as a business analyst?

Throughout the course of a project, a BA is constantly striving to help technology achieve the business requirements, and in this pursuit, he prepares several documents. They are :

Project vision document
Requirement Management Plan
Use cases
User stories
Business Requirement Document
Requirement traceability matrix (RTM)
Functional requirement specification (FRS)/ Functional Specification Document (FSD)
System requirement specification (SRS)/ System Requirement Document (SRD)
Test case

All these above documents are elaborated in this arcticle.

8.What are the ‘best practices’ you follow while writing a use case?

The following are the best practices that are followed to write a clear and well-documented use case:

Capture both functional and non-functional requirements in a use case.
Include use case diagrams along with the use case.
Include the UI details/notes in the use case.

9. What do you know about ‘Scope Creep’?

Scope creep, also known as requirement creep, is a term that denotes uncontrolled changes/deviation in the project’s scope without an increase in the other resources (schedule, budget) of the project.

Scope creep is a risk to the project and is usually caused by poor project management, improper documentation of the project’s requirements, and poor communication between the project’s stakeholders.

10.What are the skills that a business analyst must possess?

A business analyst must possess fundamental skills such as elicitation skills, problem-solving skills, communication, and management skills. Alongside this, he must have knowledge of IT skills, Software development understanding and, domain knowledge regarding the domain he is working in.

Related Article: Key skills that every Business Analyst must know

11.How do you avoid ‘Scope Creep’?

Scope creep is a hindrance to the project’s success and could be avoided by:

Clearly documenting the scope of the project.
Following proper change management.
Informing the effects of the change to the affected parties before making a change.
Documenting the new requirements in the project log.
Refrain from adding additional features to the existing functionalities (also called Gold Plating)

12.Tell us the difference between an ‘alternate flow’ and an ‘exception flow’ of a use case?

Interview questions for business analyst in healthcare industry

Alternate flow is the alternative actions that can be performed apart for the basic flow and might be considered as an optional flow. In contrast, Exception flow is the path traversed in case of the error or an exception being thrown. For e.g., on a Login page, the ‘Forgot password’ is the alternate flow and system showing ‘404 error’ when the correct username and password are entered is exception flow.

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